Urbanova
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Returns & Exchanges

We want you to love your custom designs. If you're not completely satisfied, we're here to help.

Our Return Policy

30-Day Return Window

You have 30 days from the delivery date to initiate a return. Items must be in original condition with tags attached.

Quality Guarantee

If there's a defect in printing, material, or construction, we'll replace or refund your item at no cost to you.

Size Exchanges

Wrong size? We offer free size exchanges within 14 days. Just pay return shipping (5 TND).

Full Refunds

Refunds are processed within 5-7 business days after we receive your returned item.

How to Return an Item

1
Start Your Return

Fill out the return form below or contact our support team with your order number.

2
Get Return Label

We'll email you a prepaid return shipping label within 24 hours.

3
Package Your Item

Pack the item securely in its original packaging with all tags attached.

4
Ship It Back

Drop off the package at any post office or schedule a pickup.

5
Get Your Refund

Once we receive and inspect your return, we'll process your refund.

Items That Can't Be Returned

  • Custom designs with personalized text or images
  • Items worn, washed, or damaged by customer
  • Items without original tags or packaging
  • Items returned after 30 days

Start a Return

Satisfaction Guaranteed

We stand behind every product we make

Return Timeline

Day 1
Submit Return Request

Fill out the return form

Day 2
Receive Return Label

We email you the shipping label

Day 3-5
Ship Item Back

Package and send the item

Day 7-10
Refund Processed

Money back in your account

Need Help?

Have questions about returns?

Quick Stats

98%
Customer Satisfaction
24h
Average Response Time