Urbanova
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Frequently Asked Questions

Find answers to common questions about our products, services, and policies.

Ordering & Shipping

How long does shipping take?

Standard shipping typically takes 3-5 business days within the United States. International shipping may take 7-14 business days depending on the destination. Express shipping options are available for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can view shipping options and rates during checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the order details page.

Design Studio

How do I use the Design Studio?

Our Design Studio is an intuitive tool that allows you to create custom designs. Simply select a product, choose your colors, add text or upload images, and customize to your liking. You can preview your design in real-time before placing your order.

What file formats can I upload?

We accept JPG, PNG, and GIF files. For best results, we recommend using high-resolution images (300 DPI or higher) with transparent backgrounds (PNG format).

Can I save my designs?

Yes, you can save your designs to your account for future use. Simply create an account or log in to save your designs and access them later.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for all products. Items must be unworn, unwashed, and in their original packaging. Custom designs are not eligible for returns unless there is a manufacturing defect.

How do I return an item?

To initiate a return, log into your account and go to the order details page. Click on "Return Item" and follow the instructions. You'll receive a return shipping label via email.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help.

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